Privacy Policy

Who we are

Desire Marketing ("we", "us", "our") is a digital marketing agency based in Brisbane, Queensland, Australia. This policy explains how we handle personal information collected through our website, desiremarketing.com.au. You can contact us any time at admin@desireindustries.com.au.

Information we collect

Information you give us — when you submit an enquiry or request a free audit through a form on this site, we collect the details you provide, such as your name, email address, phone number, website address and any message you send us.

Enquiry context sent with your form — so we know which of our marketing works, your submission also includes the page you enquired from and basic details about how you reached this site, captured when you first arrived in your browser session: the referring site, the page you landed on, and any campaign tags or advertising click IDs in the web address (for example UTM tags, Google's gclid or Meta's fbclid).

Information collected automatically — when you visit, we and our analytics and advertising tools may collect technical information such as your IP address, device and browser type, the pages you view and how you found us, using cookies and similar technologies.

How we use your information

We use the information we collect to:

• Respond to your enquiry and provide the free audit or service you asked for;
• Deliver, manage and improve our services and this website;
• Measure and improve our marketing and advertising;
• Send you information you have requested or that is relevant to your enquiry;
• Meet our legal and regulatory obligations.

Cookies, analytics and advertising

This site uses cookies and similar technologies, including Google Analytics (GA4) and the Meta (Facebook) Pixel, to understand how the site is used and to measure and optimise our advertising on Google and Meta. These tools may set cookies on your device and share usage information with Google and Meta, including conversion events such as when you start or submit an enquiry form. The details you type into a form are not sent to Google or Meta.

We also use your browser's own storage for two small things: session storage briefly holds the how-you-reached-us details described above for your current visit, and local storage holds short-lived timestamps that prevent repeated form submissions — those timestamps stay on your device. Some page resources, such as fonts and scripts, load from content delivery networks (Google Fonts and Cloudflare's cdnjs), which receive standard technical request data like your IP address when they serve those files.

You can control or disable cookies through your browser settings, opt out of Google Analytics using Google's opt-out tools, and manage ad personalisation in your Google and Meta account settings.

Who we share it with

We do not sell your personal information. We share it only with trusted providers who help us operate, including:

• Zapier, which delivers your form submission (including the enquiry context described above) to us;
• Google (Analytics and Ads) and Meta (Pixel and advertising) — usage and conversion events only, never the details you type into a form;
• Cloudflare, which provides security and content delivery for this site and processes visitor traffic, including IP addresses, to do that;
• Our email, hosting (DigitalOcean) and IT providers.

Some of these providers may store or process data outside Australia. We take reasonable steps to ensure your information is handled appropriately.

Storing and securing your information

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access, and we keep it only for as long as we need it for the purposes above or as required by law.

Your rights

You can ask us to access or correct the personal information we hold about you, or to delete it, by emailing admin@desireindustries.com.au. We handle personal information in line with the Australian Privacy Act 1988 and the Australian Privacy Principles. If you have a concern we cannot resolve, you can contact the Office of the Australian Information Commissioner (OAIC).

Changes to this policy

We may update this policy from time to time. The current version is always on this page, with the date it was last updated shown above.

This page is general information, not legal advice. We recommend having your privacy policy reviewed by a qualified professional for your specific circumstances.